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Our Terms and Conditions

Terms of Use

ONE Private Travel has tried to ensure that the contents of this website are accurate. However ONE Private Travel will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on any information do so at their own risk. ONE Private Travel does not represent or warrant that the information accessible via the website is accurate, complete or up to date.

ONE Private Travel will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

ONE Private Travel takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. ONE Private Travel has no control over the content and availability of external websites we may link to.

Who We Are

We are the ONE Private Travel Limited, a limited company incorporated in the United Kingdom trading as ONE Private Travel (company registration number 11642532) whose registered address is at 96 Kensington High St, London W8 4SG, United Kingdom ('we', 'us', 'our'). We are specialist travel organizers and our business operates out of the United Kingdom (UK). Our services are as advertised.

Application of These Terms & Conditions

These terms and conditions, together with the terms set out elsewhere on the website and any further terms and conditions notified to you by us prior to your entering into a contract with us, including any terms and conditions in our brochures or on our website which are relevant to your booking and any other terms which we both otherwise agree will be binding on ONE Private Travel and you once a contract is made between us (Our Terms). A contract will exist between us once you have become a member, made your booking with us, paid your deposit and we have issued you with our booking confirmation. You should read these terms and conditions carefully. You should note in particular the content of paragraph 5: 'our liability to you', which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

English Law

The contract between us will be governed by English Law and any dispute will be resolved exclusively by the English courts. Our Terms do not affect your statutory rights.

Data Protection

The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Our Privacy Policy can be found here. Please read our Privacy Policy for full details. From 25 May 2018 onwards, you and your personal data are protected by the EU General Data Protection Regulation (which is otherwise known as GDPR) and a new UK Data Protection Act. We refer to this legislation as data protection laws. ONE Private Travel is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy.

You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e- mail at If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Information Commissioner's Office. For further details, see

Brochure and Website Content

We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (e.g. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.


A 'package' is a pre-arranged combination of at least two of the following, booked by you through us at an inclusive price, and where the combination lasts for a period of more than 24 hours or involves overnight accommodation: (a) transport; (b) accommodation; (c) other services not ancillary to transport or accommodation and a significant part of the booking. Where the arrangements which you make with us for your holiday do not amount to a 'package' (as defined above) our obligation is limited to using reasonable skill and care in selecting a suitable supplier for the component you have booked e.g. accommodation and your contract will be with the supplier and not us, who will act as an agent.

Booking Conditions

All holidays are subject to availability. When you make a booking with us you are making an offer to us to buy some of our advertised services. We reserve the right to refuse to accept and/or not to proceed with any booking at any time in our sole discretion. Once the contract is made between us we will use reasonable skill and care to perform our obligations to you in accordance with our Terms & Conditions.

All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.

Completion and submission by you of our Membership and Consultation Booking Forms will be treated by us as confirmation that you have read, understood and accepted all our Terms & Conditions.

It is important that you accurately complete our booking form as all documents, notices and other information relating to your holiday will be sent to this address. It is your responsibility to ensure that the details which you supply to us are correct.

1. Payment

You will be notified at the time of booking of the price of your holiday. You will be required at the time of booking to pay us a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 3.2).

We bank transfers and credit or debit card. There are no fees for any payment method. If your booking is made so close to the departure date that it is necessary to issue your documents on departure or send them to you by special delivery, there will be an administration charge payable by you of £25 per booking. An administration charge also applies to any changes carried out by us at your request (see paragraph 3.1).

2. Prices

The prices quoted in our brochures, on our website or in our publicity and promotions from time to time are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in GBP £ Sterling.

(a) Packages

We guarantee the price of your holiday stated in our booking confirmation. We may however pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuations in the exchange rate. We will not pass on any such charges occurring within 30 days of your scheduled date of departure nor which would result in an increase of less than 2% in the total cost of your holiday.

(b) Other holiday arrangements

We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us on your behalf:

• Return transportation costs including luggage allowance as confirmed

• Overseas transfers/transportation

• Accommodation, meals

• The services of a representative, concierge, tour guide or an appointed local agent, including a 24-hour emergency contact (except cruises)

• All UK departure taxes, fees and passenger charges

• Any applicable overseas port charges

• Child discounts


Our holiday price does not normally include:

• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire

• Taxes or compulsory charges introduced by Governments, regulatory bodies or airlines after you have booked

• Security charges introduced or increased after you have booked relating to transportation costs

• Holiday insurance

The price payable by you for your holiday and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

(c) Group bookings and discounts

Some bookings or prices are dependent on the number of participants or occupants and if this applies to your holiday arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.

3. Changes or Cancellation by You

3.1. Changes

(a) Transfers

Where you or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

(b) Other changes

If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

(c) Administration fee

In each of the above circumstances, an administration charge will be payable of £30 per person where your request is received by us 60 days or more prior to your date of departure and £50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable. However, if an air ticket has already been issued and the flight cannot be changed to another name then the full cost of that ticket will be due.


(d) Treatment of changes by our suppliers

Many of our suppliers, particularly airlines, cruise companies and safari operators, do not permit us to change names or travel dates and impose full cancellation charges. We will pass these on to you in addition to our administration charge, where applicable.


3.2. Cancellations

If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing or (in the case of a group booking) the authority in writing of the lead name to do so.


Our cancellation charges will apply (see the table 'cancellation charges' below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.


We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.


We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. ONE Private Travel can recommend suitable insurers. For further details please refer to paragraph 8.


3.3. Cancellation charges

Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price)

60 days or more Deposit only

59 - 43 days 40 %

29 - 42 days 60 %

7 - 28 days 90 %

6 days or less 100 %


4. If We Have to Change or Cancel Your Holiday

We will take reasonable care to deliver the holiday which we are contracted to provide to you. As we put in place the arrangements necessary to enable us to offer our range of holidays many months in advance, we may occasionally have to make changes and reserve the right to do so at any time.


(a) Packages

Our obligation to you depends on whether the changes are considered 'minor' or 'major'. A 'major' change is one which results in a significant alteration to the essential terms of the contract between us.

'Major' changes include:

• price

• your UK departure airport (unless this is between Heathrow and Gatwick or vice versa)

• your city/resort/place of destination

• your accommodation (except on tours/safaris) to a lower star grading

• your scheduled departure time from the UK or the duration of your holiday by more than 12 hours (excluding delays outside of our control following check-in).

Minor changes:

A minor change is any other change which is not a major change. We will try to tell you as soon as reasonably possible prior to your due departure date about any minor changes, although we are not obliged to do so. We are not obliged to compensate you for any 'minor' changes made.

Major changes:

If we have to make a 'major' change we will notify you as soon as possible and you will have one of the following options:

• to agree the changes and accept their impact (including any on price)

• to transfer to another holiday offered by us (subject to availability) of equivalent or superior quality

• to transfer to another holiday offered by us (subject to availability) of lower quality and receive a refund for any difference in price

• to cancel your holiday and receive a refund of all monies paid by you to us (including all deposits and administration charges)

If we have to make a 'major' change or cancel your holiday for any reason other than our insolvency or any circumstances beyond our reasonable control we will additionally pay to you discretionary compensation in the form of vouchers (see Voucher section below) or cash.

(b) Other holiday arrangements

We will try to tell you of any changes as soon as possible prior to your due departure date, although we are not obliged to do so. We are not obliged to compensate you. However, in the event that we are forced to cancel your holiday for any reason other than our insolvency or any circumstances beyond our reasonable control we will refund to you the full price paid by you for your holiday.

(c) Circumstances beyond our control

We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.

5. Our Liability to You

(a) Packages

i. We will take reasonable skill and care in performing our contractual obligations and if we or our agents or suppliers fail to use reasonable skill and care or are negligent and you are able to prove we have caused you loss or damage, we may, subject to these Terms & Conditions, accept responsibility for compensating you.

ii. If you feel that any part of your holiday arrangements is not provided as promised, you must, as soon as possible, notify our supplier and either our appointed local representative (where one is appointed) or ourselves (where a local representative is not appointed) as soon as possible. You must provide us with details in writing at the earliest opportunity.

iii. Where, as a result of our failure to properly perform our obligations, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide, if you are still on holiday through us we will (where possible and appropriate to the circumstances), endeavour to organise suitable alternative arrangements at no extra cost to you and may pay you an amount in compensation. Where, as a result of our improper performance, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide and suitable alternative arrangements are not available or are unacceptable to you for good reasons then (where appropriate) we will make arrangements for you (and where other members of your party are affected, those members of your party) to return to your place of departure at no extra cost to you. In all other cases (i.e. where we have not failed to provide you with a significant proportion of the services which you have contracted with us to provide) our obligation following your notification to us is to investigate matters and (where appropriate) make prompt efforts to find appropriate solutions.

iv. Our liability in all cases shall be limited to a maximum of 1.5x the total cost of your holiday (including deposits and administration charges). We do not accept responsibility for the acts and/or omissions of any third parties with whom you may have made any bookings or arrangements direct.

v. We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:

• any fault or failure of you or of any member of your party

• any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable

• circumstances beyond our or beyond our suppliers' reasonable control (which circumstances are without limitation described in paragraph 4(c)) although we will endeavour following notification to us to provide you with our prompt assistance where our failure or improper performance results from circumstances not due to any fault or failure of you or any member of your party.

vi. In respect of travel by air, sea and rail and the provision of accommodation, our liability is additionally limited in the manner provided by the relevant International Conventions (see paragraph headed 'application of other terms and conditions') which you agree are incorporated into these Terms & Conditions.

vii. You should note that any acceptance of liability on our part is subject in all cases to set off or reduction of the amount of any claim made against us to take into account any amount paid to you or any member of your party at any time arising from the same cause or circumstances by any of our suppliers or pursuant to a policy of insurance.

viii. Our suppliers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.

(b) Special requirements

If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.

6. Your Responsibility

(a) It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages - for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport. Please ask us for clarification. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet requirements.


(b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability.


(c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.


(d) Despite our best endeavours to ensure your holiday runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the hotel, lodge or camp you are staying at, then please contact (where applicable) our local representatives. If they cannot be reached, please contact us on our 24-hour emergency number (+44 (0)7553 923 360). Please remember that we will be unable to help if you only mention the issue on your return from holiday. If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note).

(e) Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the holiday goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.

7. Dealing with Complaints

If you have a problem during your holiday, please immediately inform the relevant supplier whose service is involved (e.g. your hotelier) and our local representative (or if none, ONE Private Travel), who will endeavour to put things right. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to ONE Private Travel in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form while on holiday. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract resulting in reduced or no compensation if any was merited.

8. Insurance

We cannot emphasise enough the importance of purchasing comprehensive travel insurance prior to date of travel.  This insurance should be commensurate to the value of your booking, and cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. If you suffer from a disability or medical condition, you should disclose this to insurers. For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

ONE Private Travel membership terms and conditions

Membership terms

ONE Private Travel Membership can be obtained by signing up online, entering a competition, or making a purchase from the our online shop.

Members' newsletter

ONE Private Travel members receive a monthly newsletter. Your email address is not sold to or shared with third parties for marketing purposes but we may invite other companies to participate in our newsletter. If you wish to unsubscribe, you can do so by clicking the unsubscribe button in the newsletter e-mail.


Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Gift card/e-voucher/ terms and conditions

All non-promotional vouchers/gift cards are purchased at their full face value in order to be valid. ONE Private Travel reserves the right to refuse redemption of vouchers if they believe that the vouchers have been obtained by fraudulent means.

Vouchers/gift cards

Vouchers/gift cards are valid for 12 months after purchase. Bookings must be made within this time, but stays can be taken outside of the validity period.

Vouchers/gift cards are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.

Any outstanding unused credit will be held against the unique gift card/e-voucher code until used or the gift card/e-voucher expires.

Where a refund is applicable for cancelled bookings, the amount paid with vouchers will be refunded by the same method.

Vouchers/gift cards cannot be exchanged for cash.

ONE Private Travel reserves the right to decline to accept vouchers/gift cards where, in its opinion, a gift card/e-voucher is invalid for the booking being made.

Lost or misplaced vouchers/gift cards may be replaced subject to submission of proof of purchase, and the purchaser’s confirmation of the voucher’s/gift card’s intended recipient.

Promotional vouchers


A promotional voucher is an entitlement to a discount (up to the amount stated) off a qualifying booking for a promotional period.


1. Promotional vouchers cannot be used for bookings made directly with our hotels.

2. A promotional code can only be used once.

3. Vouchers have a cash value of £0.001 and are not transferable or assignable and cannot be sold at auction.

4. Each voucher can only be used once and may not be used for multiple bookings on consecutive nights at the same hotel.

5. Only one voucher can be used per booking.

6. Only one voucher can be redeemed per household.

7. When using a voucher, the full balance of the booking is payable at the time the order is placed unless the voucher value is lower than the deposit due.

8. Vouchers are valid for new bookings only.

9. A minimum stay or minimum spend may be applicable in order for a voucher to be valid (see individual vouchers for details).

10. Vouchers cannot be used with any other promotion or offer.

11. Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.

12. ONE Private Travel reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.

13. ONE Private Travel reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.

14. ONE Private Travel reserves the right to cancel a promotion at any time.

15. ONE Private Travel shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.

16. We have the right to change these terms and conditions at any time.

Gift lists

1. Gift lists will be closed on the last working day before the given day.

2. Contributions may only be used to pay for hotel accommodation, and do not include transport, food, beverages or activities.

3. Payment for hotel accommodation can only be made using the gift list once it has been closed. If you book a hotel requiring prepayment before the list closes, the prepayment amount will be refunded once the list is closed.

4. Bookings made before a gift list is closed are made under normal booking conditions and policies. Gift list contributions cannot be used to cover any deposits required before the gift list is closed.

5. A ONE Private Travel voucher will be created for any unused amount in your gift list once hotel accommodation has been paid. This will be valid for one year (see voucher terms and conditions above)

6. If there is not a sufficient amount to cover the entire cost of your hotel accommodation, the remaining amount will be charged according to our booking conditions.

7. You will be contacted by email one week before your list closes with a breakdown of gift list payments.

8. If you have not made a booking by the time your gift list closes you will be sent an e-voucher within 24 business hours for the total amount of contributions made. This will be valid for one year (see voucher terms and conditions above).

Other Service Offering

Booking a local SIM Card

You must have booked a holiday to be eligible for our service of us purchasing a local SIM card at your destination on your behalf that you can collect on arrival (at airport or at the hotel). The availability of this service depends on your destination. You must share with us in advance (up to 6 weeks before your trip) the specifications of your SIM requirements and your phone model and we will give you a SIM card quote subject to your approval (up to 4 weeks before your trip). You will be responsible for the lawful and rightful usage of the local SIM card and of any costs associated with it.

Printing and assembling your photo albums

You must have booked a sports holiday with us.

We will contact you a few weeks before your holiday and offer you the opportunity to have us print and assemble your photo album following your trip. If you wish book this service, all you’ll need to do is agree to our Terms and Conditions which will be shared with you at the time of contacting you with this service offering.

Borrowing a GoPro

• You must have booked a winter sports or diving holiday

• We will contact you a few weeks before your holiday and offer you the opportunity to borrow one of our GoPros. If you wish to borrow one, all you’ll need to do is agree to our Terms and Conditions which will be shared with you at the time of contacting you with this service offering.

• The GoPro, with suitable attachments, will be posted (signature required) to you approximately one week before your departure, along with instructions on how to return it after your holiday

• This offer is only available to clients living in the UK

• Only one GoPro can be borrowed per holiday

• Please note that our GoPro cameras are in constant use so we would ask that they are returned in good time

• You will be responsible for the cost of repairing any damage or loss of the GoPro, or its accessories. We recommend checking your insurance policy

• This offer can be used in conjunction with any other eligible offers, and is subject to availability

• This offer may be amended, withdrawn or extended without notice

• There is no cash alternative to the stated offer


Lounge Access for Long Haul Lovers

• Applicable to honeymoons departing UK and flying to a long haul destination

• This offer can be used in conjunction with any other eligible offers, and is subject to availability

• This offer may be amended, withdrawn or extended without notice

• There is no cash alternative to the stated offer

Refer a Friend

To refer a friend:

• You must have travelled with us before

• When referring a friend to us, please ensure that they quote your name at the time of enquiring for their first holiday

• When your friend travels on their first holiday with us, you will receive a discount of £100 off your next holiday with ONE Private Travel

• This discount will be applied to the final balance of your next holiday with ONE Private Travel

• This discount can be applied at either the deposit or final balance payment stage of your next holiday with ONE Private Travel

• There are no limitations to the number of referrals that you can apply to one ONE Private Travel holiday

• Should the value of your referrals exceed the value of your ONE Private Travel holiday, you can transfer the excess value on to your next ONE Private Travel holiday

The Friend:

• This discount only applies to your first ONE Private Travel holiday

• The discount will be deducted from your final balance

• Only one discount can be applied

• You must quote your referrer friend's details at the time of enquiring

• Once you have travelled on an ONE Private Travel holiday, you can benefit from the same referral opportunities as your referrer friend

Further Refer a Friend Terms & Conditions:

• The £100 discount can be applied to holidays with either ONE Private Travel or Original Diving

• This offer can be used in conjunction with any other eligible offer

• All bookings are subject to availability and our standard Booking Conditions apply

• This offer may be amended, withdrawn or extended without notice

• There is no cash alternative to the stated offer

• Once booked there are no refund or cancellation rights associated to the offer

•This offer cannot be retrospectively applied to past referrals. This offer only relates to enquiries made after the launch of this 'Refer a Friend' scheme

• This offer is not available to the staff of companies professionally associated with ONE Private Travel


Executive Lounges

• Our service typically includes access to an airside executive lounge regardless of class of travel. We will confirm this to you at the time of booking.

• For lounge services we will automatically calculate the time of entry into the lounge based on the flight departure time

• Please note we do not provide lounge services directly but through our third-party suppliers. The terms and conditions of each respective supplier will apply to use of the lounge and are available at the time

• You should ensure that you always abide by the Executive Lounge Terms of Entry for the specific lounge included

• Departure Assistance Services may be amended, withdrawn or extended without notice

• There is no cash alternative to any or all of these Departure Assistance Services


Our Concierge services are not available in every country we offer. During the enquiry process your consultant will tell you whether the service is available in the destination(s) you plan to visit.



Our Terms & Conditions are updated from time to time. The terms & conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms & conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.



A copy of our latest terms & conditions can be viewed on our website where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Terms & Conditions. Date of issue: May 2018.


All rights reserved. 

You are not permitted to republish our content. If you wish to use our content in any way you must contact us for permission prior to use.

Links to any of the pages on our website are welcomed as long as it is clear that your are linking to our website and not passing off our content as yours. You must not imply that our site is affiliated with, or endorses your site in any way.

You are strictly prohibited from copying large sections of the content on our website. However, attributed links to our site, quoting no more than a single paragraph of text from a single page are allowed, providing the source is clearly obvious (for example with a link to If you would like to use multiple extracts of text from multiple pages, or a larger section of content from a single page, you must contact us to obtain permission first.

You must not display any of our websites or micro-sites within a frame on your site without our express permission.

For the avoidance of doubt, caching of this site is permitted by a service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.


All images used on this website were obtained in good faith by ONE Private Travel Limited and in the belief that all necessary consents and clearances were obtained for their use. However, if you believe that unauthorised use has been made of an image belonging to you please contact us at

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